Frequently Asked Questions
Everything you need to know about shopping with NYC CityStore.
What are your standard shipping times?
We offer fast shipping across the United States. Standard delivery typically takes 3-5 business days, while expedited options are available at checkout for 1-2 day delivery.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition with tags attached. Please visit our Returns Portal to start a request and receive a prepaid shipping label.
Do you offer international shipping?
Currently, NYC CityStore ships to all 50 U.S. states and Canada. We are working on expanding our logistics to support more international destinations in the near future.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier’s website to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets including Apple Pay, Google Pay, and PayPal.
Are the products on NYC CityStore authentic?
Yes, we guarantee the authenticity of every item sold. We source our products directly from authorized distributors and verified manufacturers to ensure the highest quality.